If a Genentech medicine is purchased for use in an FDA approved indication, was spoiled, and no product was administered, the product may be eligible for replacement through the Genentech Spoilage Program. Product must be returned or Certificate of Destruction must be furnished to be eligible for the Spoilage Program.

For quality or stability-related issues, please contact Genentech Medical Communications at (800) 821-8590.

For expired product returns, please contact Genentech Customer Service at (800) 551-2231.

Online Submission Form and Process

Important program guidelines to remember

For Self Administered Products Only

Genentech retains the right to make the final decision regarding any spoilage replacement request. All spoilage requests are subject to review. Returned product is subject to analysis.

Genentech has the right to modify or discontinue the Spoilage Replacement Program at any time without notice.